From chat to checkout - every customer interaction improves with AI.
Ultree Agentic Growth & Support unifies chat, email, and voice under one intelligent layer powered by ChatCRM and Agentic_Cloud so every conversation converts, automates, and learns.
This module brings together customer experience, AI copilots, and growth automation in a governed framework. Built on Ultree's Agentic_Cloud, it orchestrates chat, email, and voice through ChatCRM, routing each interaction by context and intent.
The same intelligence that assists support agents surfaces personalized recommendations, LTV-based offers, and journey insights to marketing and ops teams.
Every conversation feeds structured data back into Ultree's analytics layer, strengthening your growth loop from pre-sale chat through repeat purchase.
Safety guardrails enforce PII redaction, claim validation, and brand-approved language models so automation stays enterprise-grade.
Core capabilities for AI-powered growth & support
Connect every channel, augment every agent, and measure every interaction from a single command center.
Omni-Channel Chat
Unified conversations across web, WhatsApp, email, and optional voice support so customers never repeat themselves.
AI Agent Assist
Bedrock-powered copilots draft replies, summarize threads, and detect intent, giving agents superpowers without losing tone.
Skill Routing & Memory
Route tickets by customer history, topic, or urgency with shared memory that keeps context between interactions.
Knowledge Packs
Brand-specific FAQs, product data, and compliance notes embedded into every conversation automatically.
Analytics Loop
Dashboards show resolution time, deflection rate, sentiment shifts, and conversion acceleration from assisted chats.
Governance
Built-in filters for profanity, bias, and unauthorized claims keep every response compliant and on-brand.
Conversations that convert and learn
Agentic workflows route tasks in seconds, while AI copilots keep teams in sync with highlights, intent tags, and recommended next steps.
- Closed-loop analytics tie deflection, upsell, and CSAT data back to content, offers, and support scripts.
- Memory-aware agents recognize VIPs, subscription status, and open orders to personalize every reply.
Outcomes your CX and growth teams can feel
Faster responses via AI assist
Higher conversion through context
Learning that improves every reply